Equipment Extended Service Plan
Interface’s Extended Service Plan for Immediate Service and Repair – Giving You Valuable Protection Against Costly Manufacturing Interruptions
With an Interface Extended Service Plan, you can keep your catheter production equipment working optimally and have the added security that you will receive an immediate response from a highly trained equipment technician. The extended service plan protects your equipment from costly manufacturing interruptions, expensive repairs, and out of stock parts.
When you purchase an Interface Extended Service Plan, you’ll receive benefits that include:
- Support from a Trained Factory Service Technician
- On-Site Installation, Calibration and Preventative Maintenance*
- Replacement of Worn Parts at No Additional Cost
- Fast Response to Technical or Repair Service Needs within Hours
- Priority Shipping of Parts
- Onsite Scheduled Repairs with Interface Trained Technician**
- A Dedicated Support Knowledge Base for your Company on the ICS Online Support Website
- A Spare Parts Kit
Interface Standard Warranty / Extended Service Plan Comparison
| Service | Warranty | Service Plan |
| Service/Repair/Parts | One Year | Life of Plan |
| Phone/Video Support | Within 72 hours | One Business Day – Guarantee |
|
Online email support/technical information (support@interfaceusa.com) |
Yes | Yes |
| On-Site ICS Technician (Annual)* | ||
| On-Site Install/Training | No | Schedule Appointment |
| On-Site Calibration | No | Schedule Appointment |
| On-Site Preventative Maintenance | No | Schedule Appointment |
| Parts & Repairs | ||
| Free Shipping | 1st Year Only | Life of Plan |
| Shipping Method | Standard Shipping | Priority Shipping |
| In-Stock (Worn Parts) | No | Yes |
| Spare Parts Kit Included | No | Yes |
| Technician Required for Repair** | Equipment Shipped to Interface for Repair | On-site Service Technician |
* Single on-site annual visit for Install/Training, Calibration and Preventative Maintenance.
** Repairs are a single annual on-site visit only as needed. May be paired with annual visit for Install/Training, Calibration and Preventative Maintenance. A flat travel rate will apply for each additional technician visit beyond the annual on-site calibration and maintenance visit. All parts and labor costs are included as part of the plan.
